Cancellations are handled automatically by our system based on how far ahead of the booking start you cancel.
48+ hours before start: full refund of the hourly charge and the 15% service fee, plus your full deposit. 24–48 hours before start: 50% of the hourly charge refunded, plus your full deposit. Under 24 hours: the hourly charge and service fee are non-refundable, but your deposit is returned. Cancellations aren't possible after the booking start time.
If a host cancels a confirmed booking, the renter is refunded in full, including the service fee and deposit.
Any refundable deposit is returned in full on cancellation unless a valid damage claim applies to a completed booking.
Refunds are issued to your original payment method through Stripe and typically appear within a few business days, depending on your bank or card issuer.
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